At FIELD WEAR LTD, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Please read our Returns & Exchanges Policy carefully before requesting a return or exchange.
Return Eligibility
We accept returns within 30 days of the date your order is delivered.
To qualify for a return, the item must:
Be unused, unworn, and unwashed.
Be in its original condition.
Include all original tags and packaging.
Be accompanied by proof of purchase or your order number.
Items that do not meet these requirements may not be eligible for a refund or exchange.
Non-Returnable Items
The following items cannot be returned unless they are damaged, defective, or incorrectly shipped:
Gift Cards
Clearance or Final Sale items
Personalized or Custom-made products
Intimate apparel or hygiene-sensitive items where applicable
Exchanges
We are happy to offer exchanges for:
Incorrect items received
Damaged products
Defective products
If you would like to exchange an item for a different size or color, please contact our customer support team. Exchanges are subject to product availability.
How to Request a Return
Before returning any item, please contact our customer support team.
Please include the following information:
Full Name
Order Number
Email Address
Reason for the return or exchange
Photos of the item (if damaged, defective, or incorrect)
Once your request has been reviewed, we will provide you with return instructions.
Return Shipping
Unless the return is due to our error (such as receiving the wrong, damaged, or defective item), customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking information.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive:
A damaged item
A defective product
An incorrect item
Please contact us within 7 days of receiving your order.
To help us resolve your issue quickly, please include clear photos of the product and packaging.
Refunds
After your returned item has been received and inspected, we will notify you of the outcome.
If your return is approved:
Your refund will be issued to the original payment method.
Refunds are generally processed within 5–10 business days.
Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is the result of our error.
Order Cancellation
Orders may be canceled if they have not yet been processed or shipped.
If your order has already been dispatched, it cannot be canceled and must follow the standard return procedure.
Contact Us
If you have any questions about returns or exchanges, please contact our customer support team.
We aim to respond to all inquiries within 24–48 business hours.
Company Information
FIELD WEAR LTD
Registered Office Address
321 Staveley Road
Hull
England
HU9 4BZ
United Kingdom
By placing an order with FIELD WEAR LTD, you acknowledge that you have read and understood this Returns & Exchanges Policy. For additional information, please also review our Shipping Policy, Privacy Policy, Payment Policy, and Terms of Service available on fieldwear.net.
