Frequently Asked Questions

Orders

How do I place an order?

Browse our collections, choose your preferred size and color, then click Add to Cart. Proceed to checkout and follow the payment instructions to complete your purchase.

Can I change or cancel my order?

If your order has not yet been processed, we may be able to modify or cancel it.

Please contact us as soon as possible at payment@fieldwear.net.

Once your order has been shipped, it can no longer be canceled.

How can I check my order status?

Once your order has been shipped, you will receive a confirmation email with your tracking information.

If you have not received tracking details within the estimated processing time, please contact our customer support team.

Shipping

Where do you ship?

We currently ship to most countries and regions worldwide.

Shipping availability will be confirmed during checkout.

How long does shipping take?

• Order Processing: 1–3 Business Days
• Standard Shipping: 7–15 Business Days

Delivery times may vary depending on your destination and customs clearance.

Do you provide tracking?

Yes.

Once your order has been dispatched, you will receive a tracking number via email.

Why hasn’t my tracking updated?

Tracking information may take 24–72 hours to become available after shipment.

If there are no updates after several days, please contact us.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery.

Returned items must be:

• Unused
• Unwashed
• In their original condition
• With all original tags attached

How do I request a return?

Please contact us at payment@fieldwear.net and include:

• Your Order Number
• Your Name
• Reason for Return
• Photos (if the item is damaged or incorrect)

Our customer support team will provide further instructions.

When will I receive my refund?

Once your returned item has been received and inspected, refunds are usually processed within 5–10 business days to your original payment method.

Products

How do I choose the correct size?

Each product page includes a detailed Size Guide to help you choose the best fit.

If you’re unsure about sizing, please contact us before placing your order.

Will the color match the photos?

We make every effort to display our products as accurately as possible.

However, actual colors may vary slightly depending on your monitor or mobile device settings.

Payments

What payment methods do you accept?

We accept secure payments through major payment providers, including:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Shop Pay
• Other payment methods available at checkout

Is my payment secure?

Yes.

All payments are processed through secure, encrypted payment gateways.

Your payment information is protected using industry-standard security technology.

Customer Support

How can I contact customer service?

Email

payment@fieldwear.net

Phone

+44 7367685031

Business Hours

Monday – Friday

9:00 AM – 6:00 PM (GMT)

We aim to respond within 24–48 business hours.

Company Information

FIELD WEAR LTD

Registered Office Address

321 Staveley Road

Hull

England

HU9 4BZ

United Kingdom